Contact Us

Hello, and thank you for visiting Japan Heartful Store.

If you have any questions about a product, order, payment, shipping, customs, or returns, please contact us by email or use the contact form below. We will review your message and respond as soon as reasonably possible during our customer service hours.

For order-related inquiries, please include your order number and the email address used at checkout. Please do not send complete credit card information, passwords, or security codes by email or through the contact form.

Company name: Japan Heartful Store
Address: Ginza Yoshida Bldg. II 3F, 1-21-2 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Email: info@japanheartfulstore.com
Phone: +81 90-5874-9087
Customer service hours: 9:00 a.m. to 5:00 p.m. JST, Monday through Friday, excluding Japanese public holidays