Legal notice
Information Based on the Act on Specified Commercial Transactions
Seller
Japan Heartful Store
Responsible Person
Japan Heartful Store
Address
Ginza Yoshida Bldg. II 3F, 1-21-2 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Phone Number
+81-90-5874-9087
Email Address
info@japanheartfulstore.com
Contact Form
https://japanheartfulstore.com/pages/contact
Customer Service Hours
Monday to Friday, 9:00 AM - 5:00 PM JST
Prices
All product prices are listed on each product page.
Additional Charges
Additional charges such as shipping fees, import duties, customs duties, VAT, taxes, and other related fees may apply depending on the destination country and local regulations.
Payment Methods
We accept payment methods made available at checkout, including major credit cards, Shop Pay, and other supported payment methods.
Timing of Payment
Payment is due and charged at the time the order is placed.
Order Processing and Delivery
Orders are typically processed within 1 to 3 business days.
Some products may require additional time for sourcing, authentication, verification, inspection, or preparation depending on product availability and order conditions.
Delivery times may vary depending on the shipping carrier, customs clearance, weather conditions, holidays, and circumstances in the destination country.
Returns and Exchanges
If you wish to request a return, please contact us within 14 days of receiving your order.
Returns may be accepted only for items that are unused and, where applicable, unopened, in original and resalable condition, and returned with all included accessories and materials.
Items that have been opened, used, consumed, resized, adjusted, customized, modified, damaged through customer handling, or returned more than 14 days after delivery may not be accepted.
For customer-requested returns, customers are responsible for return shipping costs, duties, taxes, and related charges.
If an item arrives damaged, defective, or incorrect, please contact us promptly after delivery with your order number and photos of the issue.
Please refer to our Return & Refund Policy for full details.